The End of Quality – Part 1

For many years it was assumed that ‘quality’ (whatever that meant) was a potential source of competitive advantage. Whilst goals such as zero-defects and ease of use are still necessary goals, I believe that...


Selling with Questions

It was the mid-1970s, I was 19 and had just moved from Camden to Tower Hamlets, East London one of the most impoverished boroughs in the country. It was a ‘rotten’ borough, corrupt and...