Tagged: business culture


The End of Quality – Part 1

For many years it was assumed that ‘quality’ (whatever that meant) was a potential source of competitive advantage. Whilst goals such as zero-defects and ease of use are still necessary goals, I believe that...


Exploration vs. Exploitation

Building a business requires both of these two activities. Whilst they are not mutually exclusive activities they often appeal to different personality types. This is one of the key reasons why you need a...


You don’t get what you don’t measure

You get what you measure has become a truism across businesses, the NHS and other parts of the public sector and even in much ‘self-improvement literature. However, what they don’t tell you, is that...